Terms and Conditions

V Travel Limited., registered head office at 28, Neofit Rilski Street, Sofia 1000, Bulgaria and our company number: 131433545, VAT number: BG131433545. These terms and conditions, together with our web site terms and conditions of use, privacy policy and security policy constitute our agreement with you, the renter, for the services we provide in arranging for the supply of car hire. Together, these are referred to as our terms. 

You will be provided with a vehicle by us either directly or as agent. The capacity in which we act depends on our relationship with the car hire company.

These terms apply to any booking that you, the renter, make with us on or through this web site, so you should make sure that you are aware of their contents. Both our terms and conditions and those of our local providers contain some exclusions and limitations of liability.

Your booking on this web site is conditional on you, the renter, accepting our terms. If you, the renter, do not agree with any part of them you must not proceed with your booking. By confirming that you wish to book a vehicle through this web site you, the renter, indicate that you have read, understood and accept the relevant terms. If there is any part that you, the renter, do not fully understand, or if you have a query about the vehicle hire or any other product, please contact us on +359 2 9895969.


V Travel Ltd. will not be held responsible for anyone driving under the influence of alcohol/drugs, causing willful damage, off road driving or driving without due care and attention. You, the renter, will accept full responsibility in respect of such claims. This list is not exhaustive.

What is included/excluded in the price?

CDW 
Collision Damage Waiver (CDW) reduces the renter's liability from the total cost of the damage, to an excess amount where applicable unless the renter intentionally causes the damage is under the influence of drink or drugs or uses the vehicle in a prohibited or negligent way e.g. driving off main roads or hiring to other parties. CDW covers liability for damage to the vehicle or its parts and accessories. Windscreens, tyres, under carriage, replacement locks, replacement keys and towing charges are not covered under the insurance policy.

Theft Waiver
(TW) reduces the renter's liability in the event of theft or damages caused due to theft or attempted theft of the vehicle to an excess amount where applicable. Negligence connected with the theft of the vehicle may lead to the car hire company requiring the full amount for the cost of the vehicle.

IMPORTANT NOTE
Please check carefully the details of the insurance provided. 

Personal Accident Insurance
This optional insurance may be covered by your holiday insurance (check before you, the renter, travel). If you require PAI, it can be purchased locally on collection of the hire car.

Damage Excess Refund Product
When collecting the vehicle you will be required to leave a deposit to the value of any insurance excess which may be charged by our car rental partner if the car is damaged during the rental. The deposit amount is shown for every particular vehicle.

The V Travel Ltd. Damage Excess Refund Product will not refund charges which are not covered by the car rental companies CDW policy.
The full details of the coverage including exclusions will be provided by the car rental company

Example of Common Exclusions from the Car Rental Companies CDW policies include;

  • Damage caused to the windows, windscreen, glass, interior, personal belongings, wheels and/or tyres, the roof or undercarriage
  • Where the driver is under the influence of drugs and/or alcohol
  • Where the driver was not a named driver on the rental agreement
  • Towing charges or damage caused by the rental vehicle being towed by an unauthorised third party
  • Off road time / Immobilisation fees as a result of damage
  • Where the vehicle has been driven negligently or without due care & attention, including driving off road & on untarmaced roads
  • Damage to contents or people in the vehicle
  • Administration fees relating to damage

In the above circumstances, your liability to pay for the excess will not be waived and you may be liable for the full cost up to and exceeding the excess.
For further information regarding this product, please do not hesitate to contact a member of our team.

Local Deposits & Petrol 
A deposit or a valid credit card (VISA, MC, Diners, Maestro) is required at the start of the rental to cover petrol, liability excess and other charges incurred during the hire. Provided the car & extras are returned in the same state as rented & in accordance with the fuel policy, this deposit will be refunded when returning the vehicle. Please note some local rental companies operate a fuel policy where you, the renter, must purchase the first tank of fuel & return the vehicle empty - in these circumstances there is no refund for unused fuel.

Minimum/Maximum Age Limitations
In most destinations, the minimum hiring age is 21 years. Surcharges can apply with certain suppliers & in certain countries for drivers aged less than 25 years and over 65 years, where the correct driver age has been submitted with the booking request we will advise of any likely charges. Minimum age requirements on larger car groups may also be increased at selected locations. Please check with our Reservations Centre if you, the renter, have any questions or concerns on this matter.

Additional Drivers 
Charges may apply for additional drivers in certain areas, payable locally (Unless specified on the rentalcars.com voucher). Please check with our Reservations Centre.

Period of Hire/Daily Rate Calculation 
Hire periods are calculated on a 24-hour basis. After collection of the car, an extension of the hire period and late returns will be supplied and charged for at the local daily tariff.

Early Return/Rental Extension 
The duration of your rental starts and finishes according to the pick-up and drop- off dates and times detailed on your voucher, the price of which will be confirmed at time of booking and is calculated on the basis of 24-hour units. If you, the renter, wish to extend the rental period after collection of the car, or if you return the car later than stated on your voucher such an extension will charged by the car hire company at the local daily rate. Unfortunately V travel Ltd. is unable to make refunds for vehicles returned early.

One Ways
One way rentals must be confirmed in advance and may be subject to drop charges. We will advise you, the renter, on the approximate costs after we receive your booking request on the one way rental.

Child Seats and Special Requests 
Child seats and roof racks (not available on some vehicles) and additional items are available on request, although they cannot be guaranteed. Requests for these items should be made at the time of booking.

Delivery & Collection Charges 
Delivery and collection charges may be applied  outside office hours even if late collection is caused by a flight delay. Full address details and a time of delivery must be given at the time of booking. 

Driving Areas 
Restrictions may be applicable when crossing country / state borders; our Reservations Centre must therefore be advised at the time of booking whether you, the renter, intend to travel with the vehicle into any other country/state. Additional documentation may be required and local charges may apply for travel to certain countries. 

If You, the Renter, Wish to Make Changes to Your Booking 
No charge will be made for amending your reservation before the start of your rental. To cancel your booking, please call a member of our team on +359 2 989 5969 and have your name and reference number ready. 

Documentation 
Your voucher will normally be dispatched within 72 hours of us receiving your booking request, provided that full arrival details have been advised; i.e. flight number and arrival time or a local address and telephone number. Please note that certain "request" vehicles may take longer to confirm. Please ensure you, the renter, travel with your full valid national driving licence and passport, if applicable. 

Driving Licence 
Drivers must produce a valid Driving License held for at least 3 years  All persons driving the vehicle must be in possession of their driving licence at all times for perusal by local authorities. No refunds will be given for rentals rejected by our local suppliers due to non-production of a driving licence or non-disclosed endorsements. Please note that an International Driving License/Permit does not replace the requirement for a regular driving license. If using an international license /permit, a full driving license in the principal driver’s name will still be mandatory in order to rent the vehicle.

Car Capacity and Vehicle Type 
All vehicles are insured for a maximum number of passengers. V Travel Ltd. cannot accept liability for the vehicle being unsuitable for all passengers and luggage. As a guide please refer to the vtravel.bg website for approximate passenger of the car groups available. V Travel Ltd. cannot accept responsibility for rentals denied at time of collection or otherwise due to the party size being too large for the vehicle.

V Travel Ltd. is unable to guarantee a particular make or model of vehicle. The car shown on your voucher is for guidance only and may be substituted for an alternative similar model or upgraded vehicle.

Provision of Cars 
Car hire companies reserve the right to refuse to make available a vehicle to any person considered unfit to drive or who does not meet eligibility requirements. V travel Ltd. will not be liable for the completion of travel arrangements, nor for any refund, compensation or any other costs you, the renter, may have to pay.

Complaints 
If you, the renter, are dissatisfied in any way with the standard of vehicle upon collection, please report this to info@vtravel.bg or Emergency V Travel number: +359 899 321 986. It is difficult for V Travel to assess any claim regarding the standard of your vehicle if this action is not taken during the hire.

Mechanical Difficulties/Accidents
In the case of breakdown or mechanical difficulties, or any kind of accident, involving the rented vehicle,you, the renter, must call V Travel Ltd. immediately. V Travel Ltd. must give authority for repairs or replacement cars.

These terms are governed by the laws of Bulgaria whose courts shall have exclusive jurisdiction.